ACT Ombudsman

Review of our decision
Who can request a review?
If you believe that the decision made by our office about your complaint is wrong, you can ask us to review the decision. A request for a review should be submitted in writing within three months from the date we advise you of our decision.

How can you request a review?
You can request a review by completing the ‘Request for review’ form and sending it to us by:
•	post at GPO Box 442, Canberra ACT 2601
•	fax on 02 6276 0123
•	via email to ombudsman@ombudsman.gov.au
Provide as much information as possible about why you think our decision is wrong. Be specific rather than general. The Review Manager will consider the information you provide and decide whether or not we will review our decision.

What happens when you request a review?
If we agree to review our decision, your request for review will be assigned to an officer who was not involved in the original investigation of your complaint. That officer may contact you to ask for further details about why you believe our decision was wrong, and will keep you informed of how your review is proceeding. 

A review is not a reinvestigation of your complaint. The review officer will look at whether the processes our staff followed were fair and adequate, and whether the conclusions they reached were reasonable and properly explained to you.

After the review officer has considered your circumstances and the information you have given us, they may:
•	uphold the decision of the original investigation officer
•	change the decision of the original investigation officer
•	send the matter back to the original investigation officer or another officer for further investigation. 

We will only review a decision once.

Services to assist you to request a review
If you are a non-English speaking person, we can help you through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY service is available through the National Relay Service on 133 677.

Request for review of our decision		

To ask us to review a decision we have made about your finalised complaint, you can complete this form and send it to us by post, fax or email. Requests should be submitted within three months of the date we advise you of our decision. If you would like assistance completing this form, please contact us on 1300 362 072. If more space is needed, attach an extra sheet to this form.

Title	Mr   	Mrs   	Ms   	Miss   	Other        	
Family name	     	First name       	
Address	     	
	     	
	     	Postcode	     	
Contact Number(s)	(     )         	
Email	     	
Name of the ACT Government agency 
you complained about	
     	
Ombudsman reference number (if known) 	     	
What is the decision you disagree with?	     	
When were you told about this decision?	
     	
Why do you think the decision 
we made is wrong?	Advice given  	Behaviour of staff  	Decision/Action  
Our procedures  	Time taken  	Other  	
Give details 	     	
	     	
Signature 	     	Date        	

This form can be filled out and mailed to ACT Ombudsman, GPO Box 442, Canberra  ACT  2601  
faxed to 02 6276 0123 or you can download it and email as an attachment to ombudsman@ombudsman.gov.au. More information on your review rights is available on our website www.ombudsman.gov.act.au.