Who we are

Who we are

The ACT Ombudsman manages complaints about unfair treatment by ACT government agencies.

We aim to make the ACT better for the community, by working with government and organisations to:

  • improve their decision-making and complaints-handling
  • ensure they comply with their obligations of reporting allegations of misconduct towards children
  • encourage them to take a pro-active approach to disclosing information to the public.

Acknowledgement of Country

The ACT Ombudsman acknowledges the traditional owners of the Canberra region, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

Current Ombudsman

Mr Michael Manthorpe is both the Commonwealth and ACT Ombudsman. He was appointed a five year term on 8 May 2017. He has a wealth of experience from many years in senior leadership roles across the public service and has received a Public Service Medal.

More information about the Ombudsman can be found on the Commonwealth Ombudsman website.

Vision

Ensure ACT Government agencies make decisions that are transparent, lawful, fair and accountable.

Mission

To improve the ACT for the community by:

  • helping people to resolve complaints about government agencies
  • influencing agencies to make improvements to their processes and procedures
  • providing advice regarding best practice
  • monitoring statutory compliance by agencies and organisations.

Values

  • independence
  • impartiality
  • integrity
  • accessibility
  • professionalism
  • team work

To find out more about the role of the Ombudsman, see: What we do