Who we are
The ACT Ombudsman was established in 1989 as part of the framework for ACT self-government. Under an arrangement between the ACT Government and the Australian Government, the Commonwealth Ombudsman is also the ACT Ombudsman.
The Ombudsman is an independent and impartial officer appointed to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies.
We are guided by our Vision, Mission and Values as follows:
The office safeguards the community in its dealings with ACT Government agencies by:
- correcting administrative deficiencies through independent review of complaints about ACT Government administrative action
- fostering good public administration that is accountable, lawful, fair, transparent and responsive
- assisting people to resolve complaints about government administrative action
- developing policies and principles for accountability
- reviewing statutory compliance by agencies.
The Ombudsman is independent and impartial — We don't take sides