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Complaints

As a general rule, the Ombudsman will not investigate complaints until they have been raised with the agency. Most agencies have an internal complaints system, and for reasons of fairness and efficiency, it is preferable for dissatisfied clients to attempt to sort the matter out with the agency first.

To submit a complaint about ACT Government services:

Canberra Connect customer service feedback form.

Making a complaint

• Enquiries 9am - 5pm Monday to Friday – 1300 362 072 (Local call charge. Calls from mobile phones are charged at mobile phone rates.)
  
  Ground floor, 1 Farrell Pl, Canberra ACT 2600

  Complaints can be made in writing, by phone, in person or submitted electronically using our online complaint form – opens in new window.

	Tips and advice Before coming to the Ombudsman it is a good idea to try and solve the problem with the agency you want to complain about. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency.
	Complaints the Ombudsman can investigate The ACT Ombudsman can investigate complaints about ACT Government agencies; Australian Federal Police; Freedom of Information; and Public Interest Disclosure. For complaints about Australian Government agencies see the Commonwealth Ombudsman website.
	Frequently asked questions What can I complain to the ACT Ombudsman about? Who can complain to the Ombudsman? What does it cost? Can I make an anonymous complaint? How do I make a complaint?
	Review of our decisions If you are unhappy with a decision that we have made you can ask us to look at it again.
	Online complaint form Complaints can be submited electronically using the online complaint form.

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