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If you disagree with our final decision after it is made, you can ask us to review it. A request for review should be made in writing within three months of being told of our decision.

Review information sheet and request form (PDF version)
Review information sheet and request form (rich text version)

The review will be conducted by a senior officer who was not involved in the original investigation of your complaint. The review will consider:

• the process adopted by the investigating officer and whether it was fair and adequate to address all the complaint issues you raised
• the merit of the officer's conclusions and whether they were properly explained to you.

The review officer may:

• uphold the decision of the original investigation officer
• change the decision of the original investigation officer
• send the matter back to the original investigation officer or another officer for further investigation.

We endeavour to complete reviews within thirty days. The review officer will send you a letter advising you of the outcome of the review.

We will only review a matter once.