ACT Ombudsman logo
handling complaints about government
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The Australian Capital Territory Ombudsman assists the ACT community by resolving complaints and fostering good government administration.

The Ombudsman is independent and impartial, and works to improve public administration generally.

THE OMBUDSMAN'S SERVICES ARE FREE.

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Ombudsman's role We consider and investigate complaints about ACT Government agencies and the AFP in its ACT Policing role.

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How we can help you If you think you have been unfairly treated by an ACT Government agency you can complain to the Ombudsman.

 

Complaints

Making a complaint

Enquiries 9am - 5pm Monday to Friday – 1300 362 072 (Calls from mobile phones are charged at mobile phone rates.)

Ground floor, 1 Farrell Pl, Canberra ACT 2600

Complaints can be made in writing, by phone, in person or submitted electronically using our online complaint form – opens in new window.