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handling complaints about government

Publications

This page provides links to ACT Ombudsman publications. Hard copies of brochures and reports can be ordered using the publication order form.

The Commonwealth Ombudsman’s office has a range of brochures and posters available to the public in addition to the material listed in this section. This material details the functions of each Ombudsman jurisdiction and provides a guide to using the services of the office. Please use the Publications order form if you wish to request hardcopies.
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Brochures

Links to current ACT and Commonwealth Ombudsman brochures in 26 languages, including ‘How to Make a Complaint’. Also provides access to an order form for accessing hard-copies of ACT and Commonwealth Ombudsman brochures.

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Annual reports

Our annual reports for the 2006, 2007 and 2008 financial years can be viewed online, or you can access all our reports since 1997 as PDF documents.

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Investigation reports

The ACT Ombudsman investigates the administrative actions of ACT Government agencies and officers. This index links to investigation reports that have been made available to the public since 2001.