ACT Government agencies
The Ombudsman can investigate complaints about the actions and decisions of ACT Directorates and authorities where an individual feels those actions or decisions have been wrong, unjust, unlawful, discriminatory or unfair. The Ombudsman can also seek remedies for those affected by administrative deficiencies, and acts to improve public administration generally.
The Ombudsman has strong investigatory powers. If required, officers working in government agencies must produce documents and answer questions under oath during Ombudsman investigations. The ACT Ombudsman can investigate complaints about the actions or decisions of many ACT Government agencies, including problems with: parking; public housing; corrections; debt recovery; dog control; building licenses and inspections; motor vehicle registry; contract/tender disputes with ACT Government agencies; public transport; planning, and Legal Aid.
The Ombudsman can't investigate complaints about: politics; private individuals or companies; decisions of courts or tribunals; employment disputes; health, disability and young person services (there are special commissioners to deal with these issues); actions of government ministers and actions of some government business enterprises.
The Ombudsman accepts complaints from individuals, lawyers, people from business and community groups and people from other organisations who feel they have been disadvantaged by an ACT Government agency's actions or decisions.
If your complaint is found to be justified, the Ombudsman may recommend a remedy including that the agency reconsiders or changes its decision; changes its rules or procedures; apologises or where appropriate, pays compensation for losses caused by the agency's decision or action.