- Investigation of a complaint about certain procurement matters
This report is about the investigation of a complaint about certain procurement matters. It relates to the Procurement and Capital Works, a part of the Chief Minister, Treasury and Economic Development Directorate and the ACT Health Directorate. The Ombudsman considers that the confidence of contractors in ACT government procurement processes can be improved by consideration of this report and its recommendations.
- Oct 2014: Complaint management by government agencies: An investigation into the management of complaints by Commonwealth and ACT government
This report is about complaint management in Commonwealth and ACT government agencies. In this report we have described and analysed the challenges experienced by government agencies in their day-to-day management of complaints. We have gathered together the main areas of difficulty and, wherever possible, the solutions that agencies have put in place to address those challenges.
- May 2012: Justice and Community Safety: Administration of applications for financial assistance under the Victims of Crime (Financial Assistance Act) 1983
In 2010–11, the Australian Capital Territory (ACT) Ombudsman’s office investigated two complaints about delays in finalising applications for financial assistance under the Victims of Crime (Financial Assistance) Act 1983 (Victims of Crime (Financial Assistance) Act). The investigations revealed that the administrative arrangements in place for progressing and finalising applications were inadequate. Under the arrangements, excessive and unreasonable delays are likely to occur, especially for applicants who have no legal representation.
- June 2011: Housing ACT: Assessment of an application for priority housing
Many ACT residents in need of priority public housing are missing out due to procedural shortcomings within Housing ACT (now part of the new Community Services Directorate), according to ACT Ombudsman Allan Asher. The Ombudsman’s report into these issues is illustrative of dozens of similar Housing ACT-related complaints investigated by his office over recent years, noting that while the agency had acknowledged many of his findings with respect to individual cases, it had yet to address the root causes of problems. Housing ACT has agreed, or agreed in principle, with three of the Ombudsman’s four recommendations, which include that the agency should clearly explain its application procedures and provide assistance where necessary; and review both its policy for triaging applications and the way it re-assesses applications. Mr Asher said he was concerned that ACT residents were not being given access to fair, just and transparent Government services and called upon agencies to use the free advice gained via complaints to make improvements.
- July 2008: ACT Corrective Services: discipline adjudications
ACT Corrective Services: discipline adjudications, July 2008
- Aug 2007: ACT Department of Treasury: Handling of revenue objections
In November 2006, the ACT Ombudsman’s office released the report ACT Department of Treasury: Report on delayed objection decision: Mr A. Following that report, the Ombudsman decided to commence an own motion investigation into the handling of objections by ACTRO.
- June 2007: Review of ACT Policing’s Watchhouse operations: Joint report by the Australian Federal Police and the Commonwealth Ombudsman
This review was undertaken because the Australian Federal Police (AFP) considered it timely to assess the operations of the City Watchhouse. The review was triggered in part by concerns raised by recent complaints from persons who had been held in police custody in the Watchhouse.
- Nov 2006: ACT Department of Treasury: Report on delayed objection decision
On 16 March 2004, Mr A objected to the ACT Revenue decision to impose a 100% penalty for an improper claim of the First Home Owner Grant (FHOG). Mr A pursued the matter with ACT Revenue and the ACT Ombudsman on a number of occasions.
- Aug 2007: Housing ACT: Rental rebate calculation
Report by the ACT Ombudsman on the calculation of rental rebates by Housing ACT. This is an abridged version of report 02|2007. The full report has not been made publicly available due to the amount of personal detail it contains.
- June 2006: University of Canberra Union
The investigation into a complaint by a former employee of the University of Canberra Union that the termination of his employment was an unlawful reprisal under the ACT Public Interest Disclosure Act was completed in June 2006.
- July 2001: Own Initiative Investigation into AFP Use of Powers under the Intoxicated Persons (Care And Protection) Act 1994 (ACT)
A Report under section 31(2) of the Complaints (Australian Federal Police) Act 1981 of an Own Initiative Investigation into AFP Use of Powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT).
- July 2001: Policing Domestic Violence
Own initiative investigation into the policing of domestic violence in the ACT. Report released under section 41A of the Complaints (Australian Federal Police) Act 1981.