We are committed to ensuring the health and safety of the public and our staff during this challenging time. We are still taking complaints from the public, however in the interest of community health, we are not accepting face-to-face appointments at any of our offices.

To make a complaint with our Office, please use our online complaint form or, if you are unable to complain online, contact us on 1(02) 6276 3773. Please note that due to the impacts of COVID-19 our phone service is now limited to 9am to 12pm Australian Eastern Time Monday to Friday.

Below is a range of resources that can provide support during the novel Coronavirus (COVID-19) pandemic.

Remember if you're feeling unwell, need to isolate yourself at home, or if you’re worried you may have coronavirus (COVID 19), call your doctor and let them know.

You can also:

If you’re a health professional or business there is information specific for you.

Australian Government COVID-19

Australian Government latest updates

Health information

For details about how you can protect yourself from the novel coronavirus, read the Department of Health Coronavirus (COVID-19) health alert and visit ACT Health. You can also call the Coronavirus Health Information Line on 1800 020 080 or ACT's Health Direct on 1800 022 222.

Specific government assistance

Assistance for Centrelink (Services Australia)

If you have been impacted by COVID-19 you can register your intent to claim here

If you’re already on a payment, you can find out how this might be affected here:

Information for visa holders

Visit Department of Home Affairs to find out information for a specific visa type.

For general information about visas during COVID-19 visit Department of Home Affairs.

Economic support measures

The government has announced a range of support measures for both individuals and businesses who have been affected by COVID-19. For more information about what support is available visit the Australian Taxation Office.