We cannot help you with complaints about:
- the actions of ACT Government ministers or politicians
- Commonwealth government agencies
- private individuals
- environmental management and sustainability
- decisions of courts and tribunals
- public service employment
- disability services
- health services
- services for children and young people
- services for older people
- telecommunications (phone, internet, mobile).
However, the following guide outlines organisations who can help you with your complaint in the ACT.
If you are unsure who to contact, call us on 02 6276 3773 and we will help you identify the appropriate organisation.
Organisations who can help you with your complaint
Complaint | Topic | Who to complain to |
Aged care | Respite, home maintenance | |
Aged care facilities | ||
Bullying | In the workplace | |
Children and youth | Accommodation | |
Education | ||
Abuse and misconduct | ACT Ombudsman | |
Consumer goods | Online shopping, misleading claims | |
Defence Force | Administrative matters, abuse | |
Disability services | Home help, respite, accommodation, education | |
Discrimination | Accommodation, housing, education, employment, transport etc | |
Education | Tertiary education: CIT, UC | ACT Ombudsman |
Private education | ||
VET student loans, VET Fee-Help loans | ||
Primary, secondary education | ||
Environment | ACT environment and sustainability | |
Energy | ACTEWAGL, Energy Australia | |
Finance | Banks, superannuation | |
Health | Hospitals, medical centres doctors, nurses, | |
Health insurance | ||
Immigration | Visa’s, detention, customs | |
Overseas students | Complaints about private education providers | |
Police and legal system | ACT police | |
ACT Judges | ||
Postal operator | Australia Post, Star Track etc | |
Privacy | Privacy | |
Telecommunications | Telephone, mobile, internet | |
Transport | Action buses ACT light rail | ACT Ombudsman |
Water | ICON Water | |
Whistleblowing | Public interest disclosures about an ACT government agency | |
Complaints about the Public Sector Standards Commission response to a public interest disclosure | ACT Ombudsman | |
Workplace rights | Workplace rights for young people | |
Veterinary services | ACT veterinary services | |
Victims of Crime | Victims of crime |