Who else can help

We cannot help you with complaints about:

the actions of ACT Government ministers or politicians
Commonwealth government agencies
private individuals
environmental management and sustainability
decisions of courts and tribunals
public service employment
disability services
health services
services for children and young people
services for older people
telecommunications (phone, internet, mobile).

However, the following guide outlines organisations who can help you with your complaint in the ACT.

If you are unsure who to contact, call us on 02 6276 3773 and we will help you identify the appropriate organisation.

Organisations who can help you with your complaint

Complaint	Topic	Who to complain to
Aged care	Respite, home maintenance	ACT Human Rights Commission
Aged care	Aged care facilities	Aged Care Quality and Safety Commission
Bullying	In the workplace	Worksafe ACT
Children and youth	Accommodation	ACT Human Rights Commission
	Education	ACT Human Rights Commission
	Abuse and misconduct	ACT Ombudsman
Consumer goods	Online shopping, misleading claims	Australian Competition and Consumer Commission
Defence Force	Administrative matters, abuse	Commonwealth Ombudsman
Disability services	Home help, respite, accommodation, education	ACT Human Rights Commission
Discrimination	Accommodation, housing, education, employment, transport etc	ACT Human Rights Commission
Education	Tertiary education: CIT, UC	ACT Ombudsman
	Private education	Commonwealth Ombudsman
	VET student loans, VET Fee-Help loans	Commonwealth Ombudsman
	Primary, secondary education	ACT Human Rights Commission
Environment	ACT environment and sustainability	Commissioner for Sustainability and Environment
Energy	ACTEWAGL, Energy Australia	ACT Civil & Administrative Tribunal
Finance	Banks, superannuation	Australian Financial Complaints Authority
Health	Hospitals, medical centres doctors, nurses,	ACT Human Rights Commission
Health	Health insurance	Commonwealth Ombudsman
Immigration	Visa’s, detention, customs	Commonwealth Ombudsman
Overseas students	Complaints about private education providers	Commonwealth Ombudsman
Police and legal system	ACT police	Commonwealth Ombudsman
Police and legal system	ACT Judges	ACT Judicial System
Postal operator	Australia Post, Star Track etc	Commonwealth Ombudsman
Privacy	Privacy	Office of Australian Information Commissioner
Telecommunications	Telephone, mobile, internet	Telecommunications Industry Ombudsman
Transport	Action buses ACT light rail	ACT Ombudsman
Water	ICON Water	ACT Civil & Administrative Tribunal
Whistleblowing	Public interest disclosures about an ACT government agency	Public Sector Standards Commissioner
Whistleblowing	Complaints about the Public Sector Standards Commission response to a public interest disclosure	ACT Ombudsman
Workplace rights	Workplace rights for young people	Young Workers Centre Advice Service
Veterinary services	ACT veterinary services	ACT Human Rights Commission
Victims of Crime	Victims of crime	ACT Victim Support

Who else can help

Organisations who can help you with your complaint

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