Make a complaint about the FOI process
If you have a complaint about the process of obtaining government information, you can complain to the ACT Ombudsman. Complaints can include issues such as delays in processing FOI requests or FOI charges.
The Ombudsman will consider your concerns and may conduct an investigation into your complaint.
You can make a complaint by emailing us at firstname.lastname@example.org or calling us on 02 5119 5518.
Ask for a review of your FOI decision
If you are not happy with the decision of an agency or a Minister, you can ask the Ombudsman to review the decision. The Ombudsman will try to resolve your application through informal resolution. This may include formal mediation with an accredited mediator. We will consider all available material including your view and the view of the decision-maker. If the matter cannot be resolved through informal resolution or mediation, the Ombudsman will make a formal decision.
Requests for an Ombudsman review must be in writing to email@example.com.
Please outline why you believe the decision on your access application was incorrect and what outcome you are seeking. You should include a copy of the decision-record, where available. We recommend using this form Applying for an Ombudsman Review to ensure you provide all of the required information.
If you prefer, you can post your completed form with any supporting documentation to us at:
ACT Ombudsman – FOI review, GPO Box 442, Canberra, ACT 2601
There is no fee for requesting an Ombudsman review.
Are there any time limits?
You must make an application for an Ombudsman review within 20 working days after the decision is published in the disclosure log.
In special circumstances, the Ombudsman has the discretion to allow an application for review to be made after the 20 working day period. If you are applying outside of this timeframe, please include reasons why the Ombudsman should accept your application.
What will happen to my application?
When we receive your application, we will check:
- if it is a reviewable decision
- you are a person who can apply for review of the particular decision
- you have applied within the 20 working day timeframe, unless an extension was granted.
If your application proceeds to formal review, we will provide you with a draft decision and invite you to make a submission. We will consider submissions from all participants before making a decision.
The outcomes of our reviews are published on our website—see FOI Review decisions. Your name will not be included in the decision unless you give your consent.
For more information email us at firstname.lastname@example.org or call 02 6276 3773.
How long will it take?
When you ask us to review a freedom of information decision of an ACT government agency or minister, how long it takes will depend on the how complicated your matter is. We will update you regularly as we consider your review request.
In some cases, we can resolve your review request through informal resolution. We aim to do this within six weeks. About 30 per cent of review requests are finalised within six weeks
Where a formal decision by the Ombudsman is required, your review request is expected to take 12 weeks to finalise. About 60 per cent of review requests are finalised within 12 weeks.
Some review requests are complicated and need to be carefully considered. These usually take up to six months, although a small number are even more complex and will take longer. A review request may also take longer to finalise where agencies take time to provide copies of relevant documents to enable a review to commence. Overall, 95 per cent of review requests should be finalised within six months.
If you are unhappy
If you are unhappy with the Ombudsman’s decision, you can apply to the ACT Civil and Administrative Tribunal (ACAT) for review. Applications must be made within 20 working days after the Ombudsman’s decision, or within a longer period allowed by the ACAT. To apply email: email@example.com.