The ACT Ombudsman is the Inspector of the ACT Integrity Commission (the Inspector).
The ACT Integrity Commission is an independent body with the power to investigate corruption in the ACT government. Its purpose is to strengthen public confidence in government integrity. The Commission is expected to begin full operations by 1 December 2019.
To help improve public confidence, the Inspector was set up to ensure the Commission operates within their legislative powers.
What does the inspector do?
- investigates and assesses complaints about the Commission and its staff.
- makes recommendations to the Commission
- assesses and reports on the Commission's compliance with the Integrity Commission Act 2018 (the Act).
Can I make a complaint?
From 1 December 2019, when the Commission is operating, any person can make a complaint to the Inspector about:
- the Commission’s operations
- action by Commission staff (something you think they should not have done)
- inaction by Commission staff (something you think they should have done).
How do I make a complaint?
Complaints can be made in writing by email. If this is not possible, please call us to discuss.
When emailing us please use our Inspector Complaint Form as this will streamline processing of your complaints.
If not, please include:
- your name
- your address
- your telephone contact number
- your email address
- a detailed description of the issue.
Note - If you wish to make an anonymous complainant, you are not required to provide identifying details, such as your name or address.
What happens after a complaint is made?
Once we receive your complaint, we will:
- consider the circumstances of your complaint
- consider whether a referral to another organisation is appropriate (such ACT Policing)
- tell you in writing, within two weeks of our decision, whether we will investigate or refer your complaint to another organisation.
If we decide to investigate, unless you tell us not to or we are prevented from doing so under the Act, we will also provide you with:
- progress updates at least every three months
- an outcome and reasons for a decision to discontinue or finalise an investigation.
For more information about our approach to dealing with your complaint see our complaint handling policy.
What if I disagree with the outcome?
If you disagree with our final decision after it is made, you can ask us to review it.
A request for a review should be made in writing within three months of being told of our decision. You must explain how or why you believe we have reached the wrong decision. You should also provide any new relevant information that is available.
We will only review a matter once.
Below are links to resource materials about the Inspector. If you don’t find what you are looking for, contact us.
- The Inspector Complaint Form
- ACT Inspector of the Integrity Commission Factsheet
- The legislation under which we operate is the Integrity Commission Act 2018.
- The Inspector is required to publish personal interest guidelines under this Act
For more information contact the ACT Ombudsman on 02 6276 3773. Email complaints to ACTInspector@ombudsman.gov.au