How can I get a review of my decision?
If you disagree with our decision you can ask us to review it. You must request a review in writing within three months of being told of our decision.
A senior officer who was not involved in the original assessment of your complaint will conduct the review. The review will consider:
- how the investigating officer reviewed your decision and whether they addressed all the issues you raised
- the officer's conclusions and whether they were properly explained to you.
The review officer may:
- agree with the decision of the original investigation officer
- change the decision of the original investigation officer
- send the matter back to the original investigation officer or another officer for further investigation.
We aim to complete reviews within thirty days. The review officer will send you a letter advising you of the outcome of the review.
We will only review a matter once.
Can I seek an external review of an Ombudsman decision?
Yes. You can seek an external review of our decision. You can:
- first ask us for a statement of reasons for a decision we have made about your complaint
- then you can apply to the Supreme Court for a review of certain aspects of a decision we have made about your complaint.
To ask for an external review email us at email@example.com or call us on 02 6276 3773.