Unhappy with us

How can I get a review of my decision?

If you disagree with our decision you can ask us to review it. You must request a review in writing within three months of being told of our decision.

A senior officer who was not involved in the original assessment of your complaint will conduct the review. The review will consider:

  • how the investigating officer reviewed your decision and whether they addressed all the issues you raised
  • the officer's conclusions and whether they were properly explained to you.

The review officer may:

  • agree with the decision of the original investigation officer
  • change the decision of the original investigation officer
  • send the matter back to the original investigation officer or another officer for further investigation.

We aim to complete reviews within thirty days. The review officer will send you a letter advising you of the outcome of the review.

We will only review a matter once.

Send your request for a review to ombudsman@ombudsman.gov.au using the Review request form.

Can I seek an external review of an Ombudsman decision?

Yes. You can seek a review by the ACT Supreme Court under the Administrative Decisions (Judicial Review) Act 1989 (ADJR Act).
You may wish to seek legal advice before you do so. It is also open to you to seek a written statement of reasons from us regarding our decision on your complaint to support your review application.