Our office has a records management program that was approved by the Director of Territory Records.
In accordance with the Territory Records Act 2002 (ACT), we ensure that:
all ACT Ombudsman records are stored appropriately and securely
relevant position profiles and duty statements reflect the records management skills required by the office
training is available for records management and general staff in record keeping skills and responsibilities
a controlled language system for records management for the office has been developed and is used by staff.
The office operates in line with the Territory Records (Records Disposal Schedule — Ombudsman Complaint Management Records) Approval 2011 (No 1) (NI 2011–93).
Given the nature of the Ombudsman’s work, the office does not have records that may allow people to establish links with their Aboriginal or Torres Strait Islander heritage.
Part 3 of the Territory Records Act provides for public access to ACT records that are more than 20 years old.