ACT Ombudsman Annual Report 2020-21

Contents

Credits

Australian Capital Territory

ISSN 1037–4302

Material presented in this report is provided under a Creative Commons Attribution 4.0 international licence accessible at creativecommons.org/licenses/by/4.0/

Please attribute information in this report as licensed from the ACT Ombudsman under a Creative Commons 4.0 licence.

Produced by the ACT Ombudsman, Canberra.

Transmittal Certificate

9 September 2021

Ms Joy Burch MLA

Speaker

Legislative Assembly for the ACT

London Circuit

CANBERRA ACT 2600

Dear Speaker

I present to you the ACT Ombudsman’s Annual Report 2020–21.

The report has been prepared to fulfil the requirements of s 7A of the Annual Reports (Government Agencies) Act 2004.

I certify the Annual Report 2020–21 is an honest and accurate account of the work of the ACT Ombudsman’s Office (the Office) and that all material information on the operations of the Office has been included for the period from 1 July 2020 to 30 June 2021.

As I am an Officer of the Legislative Assembly, this report is not subject to the Annual Reports (Government Agencies) Directions 2021. Where relevant to my Office, I sought to include similar information in this report to that required under these directions.

Section 15 of the Annual Reports (Government Agencies) Act 2004 requires that you present a copy of the Annual Report to the Legislative Assembly within 15 weeks after the end of the reporting year.

Yours sincerely

Penny McKay

Acting ACT Ombudsman

Contacting the ACT Ombudsman

For enquiries about this report, or requests for other information, contact:

Manager, Communication

ACT Ombudsman’s Office

Post GPO Box 442
CANBERRA  ACT  2601

Telephone (02) 6276 3773

If you would like further information about the Ombudsman, go to:

Website ombudsman.act.gov.au

The ACT Ombudsman Annual Report 2020–21 is available on the website.