Appendix 1 | Statistics
Table A1—Approaches and complaints received and finalised about ACT Government agencies, 2006–07, Ombudsman Act 1989 (ACT) (including freedom of information).
Table A2—ACT Policing complaints received, complaint issues finalised, 2006–07.
Table A3—ACT Policing method of handling complaint issues finalised, 2006–07.
Advised to pursue elsewhere—complainant advised to pursue complaint directly with agency, court or tribunal, industry or subject specialist, member of parliament or minister
AFP evaluation—AFP conducted preliminary enquiries to evaluate the merits of a complaint and reviewed by the Ombudsman
AFP investigation—AFP investigated complaints against AFP members and reviewed by the Ombudsman
AFP workplace resolution—complaints managed by the AFP in the workplace and reviewed by the Ombudsman
Approach/complaint not pursued—withdrawn by complainant, or written complaint requested but not received
Approaches/complaints finalised—approaches/complaints finalised in 2006–07, including some complaints carried over from previous years
Approaches/complaints received—approaches/complaints received in 2006–07
Category 1 approaches—resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority
Category 2 approaches—approaches that cannot be resolved at category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3 approaches—investigation conducted and agency contacted
Category 4 approaches—further investigation conducted, as the complaint/approach was not able to be resolved in category 3
Category 5 approaches—further investigation conducted, as the complaint/approach was not able to be resolved in category 4; involves formal reporting processes
Conciliated—complaint conciliated through the AFP’s workplace-resolution process and reviewed by the Ombudsman
Incapable of determination—sufficient evidence was not available to support a clear conclusion
Issues—approaches/complaints can contain a number of issues, each requiring a separate decision as to whether to investigate; each issue may result in a separate outcome
Ombudsman decision not to investigate—the Ombudsman may decide not to investigate where a person has not tried to resolve their problem directly with the relevant agency or there is a more appropriate avenue of review available
Ombudsman investigation (for complaints being dealt with under the Complaints Act)—investigation, following consideration by the AFP, asking more questions and reviewing the agency’s files, policies and procedures
Ombudsman investigation not warranted—investigation of the approach/complaint judged to be unnecessary for one of the following reasons: over 12 months old, frivolous or not in good faith, insufficient interest, related to commercial activity, or ‘not warranted’ having regard to all the circumstances; this includes approaches/complaints that were considered by the AFP and reviewed by the Ombudsman where investigation or further investigation would serve no useful purpose having regard to all the circumstances
Out of jurisdiction—complaint not within the Ombudsman’s legal powers
Remedies—complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies
Special investigation—investigations conducted under s 46 of the Complaints Act may be conducted solely by the Ombudsman or jointly with the AFP
Substantiated—complaint issue was found to be true
Unsubstantiated—there were no grounds for the complaint issue.
Appendix 2 | Report ommissions and reasons for non-compliance
The ACT Ombudsman is neither a public authority nor an administrative unit within the meaning of the Annual Reports (Government Agencies) Act 2004 (ACT). Consequently, the ACT Ombudsman is unable to report against some aspects of the Chief Minister’s Annual Report Directions 2006–2007. Reporting on these issues and whole-of-government issues is provided for the office as a whole through the Commonwealth Ombudsman Annual Report 2006–2007.
Table A4—Report omissions and reasons for non-compliance