What we can help with
If you think an ACT Government agency has been unfair or done something wrong we might be able to help you.
The Ombudsman investigates complaints about ACT Government agencies.
Common complaint areas:
We can also look at complaints about:
- policing in the ACT - ACT Policing
- tertiary education providers (Canberra Institute of Technology, University of Canberra).
- how ACT agencies handle whistleblower reports - Public Interest Disclosures
- how organisations in the ACT manage child abuse allegations - Reportable Conduct Scheme
- how ACT government agencies process freedom of information requests (access applications) - Freedom of Information
For more information about what we can do as an Ombudsman and other specialist functions that we provide – see What we do?
What we cannot do
The ACT Ombudsman cannot investigate complaints about:
- ACT government ministers or politicians
- Commonwealth government agencies such as Centrelink
- decisions of courts and tribunals
- disability services
- health services
- private individuals
- public service employment
- services for children and young people
- services for older people.
For complaints about the environment, health and disability services, services for children and young people and services for older people there are special ACT commissioners who can help you. Links to these commissioners and other complaint handling agencies are available on our page Who else can help.
For complaints about Australian Government agencies see the Commonwealth Ombudsman website.