Contact us

Complaints: Online Complaint Form

General Phone: Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. It is for this reason we suggest that you use the online form.

If you're unable to complete the online form, you can call 02 5119 5518. Our phone service operates from 10:30am to 3:00pm Australian Eastern Time Monday to Friday.

Indigenous Line: 1800 060 789

International: +61 2 5119 5518

Post: ACT Ombudsman, GPO Box 442, Canberra ACT 2601

Enquiries: The ACT Ombudsman is part of the Office of the Commonwealth Ombudsman. You can use the Enquiry Form on the Commonwealth Ombudsman website to order publications, media enquiries, request a guest speaker, make an FOI request or make a complaint about our office.

Office Location: Your health matters. During this period of pandemic (Coronavirus/COVID 19) please do not travel to our Office. To make a complaint we encourage you to use our online form. We apologise for any inconvenience.

Media enquiries: email in business hours.

Reportable Conduct Scheme: Please visit this page for information about reportable conduct.

Help with making complaint

If you need support to make a complaint please call us on 02 5119 5518. We will do our best to help you.

You can call us on our dedicated Indigenous number 1800 060 789 or use our Indigenous language interpreter service.

If you are a non-English speaking person, call the Translating and Interpreter Service (TIS) on 131 450. Visit our brochures page for information in multiple languages.

If you are hearing or speech impaired please use the National Relay Service:

  • call the Speak and Listen number on 1300 555 727, then ask for 02 5119 5518
  • call Text telephone (TTY) on 133 677 then ask for 02 5119 5518.

Phone calls to the ACT Ombudsman from the Alexander Maconochie Centre are free.

Unhappy with us

If you have a complaint about the service you have received from our office, please on 02 5119 5518.