Contact us

Complaints: Online Complaint Form

General Phone: 02 6276 3773 - Calls from mobile phones at mobile phone rates.

Indigenous Line: 1800 060 789

International: +61 2 6276 0111

Post: ACT Ombudsman, GPO Box 442, Canberra ACT 2601

Enquiries: The ACT Ombudsman is part of the Office of the Commonwealth Ombudsman. You can use the Enquiry Form on the Commonwealth Ombudsman website to order publications, media enquiries, request a guest speaker, make an FOI request or make a complaint about our office.

Media enquiries: Call 02 6276 3759 in business hours.

Reportable Conduct Scheme: Please visit this page for information about reportable conduct.

Help with making complaint

If you need support to make a complaint please call us on 02 6276 3773. We will do our best to help you.

You can call us on our dedicated Indigenous number 1800 060 789 or use our Indigenous language interpreter service.

If you are a non-English speaking person, call the Translating and Interpreter Service (TIS) on 131 450. Visit our brochures page for information in multiple languages.

If you are hearing or speech impaired please use the National Relay Service:

  • call the Speak and Listen number on 1300 555 727, then ask for 02 6276 3773
  • call Text telephone (TTY) on 133 677 then ask for 02 6276 3773.

Phone calls to the ACT Ombudsman from the Alexander Maconochie Centre are free.

Unhappy with us

If you have a complaint about the service you have received from our office, please email us at ombudsman@ombudsman.gov.au or call on 02 6276 3773.

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