We are committed to ensuring the health and safety of the public and our staff during this challenging time.
We are still taking complaints from the public, however in the interest of community health, this means we are not accepting face-to-face appointments at any of our offices.
To make a complaint please use our online complaint form. If you're unable to complete the online form, see our Contact us page for further options. Please note that due to the impacts of COVID-19 our phone service is now limited to 9am to 12noon Australian Eastern Standard Time Monday to Friday.
As part of our commitment to the health and safety of our staff, many of them are working remotely, and due to government wide resources being focussed on the delivery of essential services to the Australian public, it may take longer than usual to contact you regarding your complaint, and for us to assist you to resolve it.
Thank you for your understanding while we navigate this challenging time together.
The ACT Ombudsman acknowledges the traditional owners of the Canberra region, the Ngunnawal people. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.