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Alert

We are committed to ensuring the health and safety of the public and our staff during this challenging time.

We are still taking complaints from the public, however in the interest of community health, this means we are not accepting face-to-face appointments at any of our offices.

To make a complaint please use our online complaint form. If you're unable to complete the online form, see our Contact us page for further options. Please note that due to the impacts of COVID-19 our phone service is now limited to 9am to 12noon Australian Eastern Standard Time Monday to Friday.

Thank you for your understanding while we navigate this challenging time together.

For further information visit our dedicated COVID-19 page.

What’s new
22 Jun

ACT Ombudsman Open Access Strategy 2020 published

We are pleased to publish our Open Access Strategy. It outlines the types of information that we will release, so members of the public can easily access more government information without the need to make an access application.

13 May

ACT Ombudsman Quarterly Report Released

The ACT Ombudsman is pleased to announce the release of our latest quarterly report on our activities for the period of January to March 2020. It’s been a busy period for the Office with lots of agency and community engagement before the COVID-19 restrictions kicked in. We’ve seen an increase in complaints compared to the same period last year and lots of work being done in the freedom of information and reportable conduct fields.

06 May

Joint statement by Ombudsman and Information Commissioners

A reminder of the importance to document, preserve and provide access to information during the COVID-19 outbreak.

Common complaints and issues
ACT Policing Child safety Alexander Maconochie Centre Handling of my complaint Public Housing