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          • Iain Anderson - ACT Ombudsman
          • Penny McKay - Deputy ACT Ombudsman
          • Legislation and Delegations
          • What we do
          • What we can help with
          • Who else can help
          • Indigenous services
          • Information for non-English speakers
          • FAQs
        • Statement of Commitments
        • Statement of Expectations
        • Corporate reports
          • Guidelines for organisations
          • How to improve agency practices
          • Training for organisations
        • Careers
          • Disclosure log
        • News & Media
        • Before complaining to the Ombudsman
        • How to make a complaint
        • What we do with your complaint
        • ACT Policing
        • Handling of my complaint
        • Public Trustee and Guardian
        • Complaints about our service
          • Employer responsibilities
          • Reportable Conduct E-Learning Module
          • Reportable conduct resource kit
          • Make a complaint about Reportable Conduct
          • How to access government information
          • Information on FOI for government agencies
          • FOI Review decisions
          • FOI Complaints and Reviews
        • Public Interest Disclosure
        • Inspector of the ACT Integrity Commission
        • ACT Policing oversight
      • Publications
        • ACT Ombudsman Phone Menu
        • Albanian
        • Amharic
        • Arabic
        • Bosnian
        • Chinese - traditional
        • Croatian
        • Dari
        • Dutch
        • Farsi
        • Filipino
        • French
        • German
        • Greek
        • Indonesian
        • Italian
        • Korean
        • Russian
        • Turkish
        • Vietnamese
        • Spanish

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      • About us

        About us

        • Our role
        • How we can help
        • Statement of Commitments
        • Statement of Expectations
        • Corporate reports
        • Help for organisations
        • Careers
        • Access our information
        • News & Media
      • Complaints

        Complaints

        • Before complaining to the Ombudsman
        • How to make a complaint
        • What we do with your complaint
        • ACT Policing
        • Handling of my complaint
        • Public Trustee and Guardian
        • Complaints about our service
      • Accountability and oversight

        Accountability and oversight

        • Reportable conduct
        • Freedom of Information
        • Public Interest Disclosure
        • Inspector of the ACT Integrity Commission
        • ACT Policing oversight
      • Publications
      • Contact us

        Contact us

        • ACT Ombudsman Phone Menu
      Home Home
      1. Home
      2. Annual reports
      3. ACT Ombudsman Annual Report 2004-05

      ACT Ombudsman Annual Report 2004-05

      In this section

      • About us
        • Our role
          • Iain Anderson - ACT Ombudsman
          • Penny McKay - Deputy ACT Ombudsman
          • Legislation and Delegations
        • How we can help
          • What we do
          • What we can help with
          • Who else can help
          • Indigenous services
          • Information for non-English speakers
          • FAQs
        • Statement of Commitments
        • Statement of Expectations
        • Corporate reports
        • Help for organisations
          • Guidelines for organisations
          • How to improve agency practices
          • Training for organisations
        • Careers
        • Access our information
          • Disclosure log
        • News & Media
      • Complaints
        • Before complaining to the Ombudsman
        • How to make a complaint
        • What we do with your complaint
        • ACT Policing
        • Handling of my complaint
        • Public Trustee and Guardian
        • Complaints about our service
      • Accountability and oversight
        • Reportable conduct
          • Employer responsibilities
          • Reportable Conduct E-Learning Module
          • Reportable conduct resource kit
          • Make a complaint about Reportable Conduct
        • Freedom of Information
          • How to access government information
          • Information on FOI for government agencies
          • FOI Review decisions
          • FOI Complaints and Reviews
        • Public Interest Disclosure
        • Inspector of the ACT Integrity Commission
        • ACT Policing oversight
      • Publications
      • Contact us
        • ACT Ombudsman Phone Menu

      ACT Ombudsman Annual Report 2004-05

       ACT Ombudsman annual report 2004–2005

      Table of contents

      Download

      Transmittal letter and certificate to Minister

      Contacting the ACT Ombudsman

      1. Ombudsman overview
        • Introduction
        • ACT Ombudsman
        • Major issues, challenges and achievements
        • Performance overview
        • Outlook for 2005–05
      2. Performance
        • Key strategic achievements
        • ACT Government agencies
        • ACT Policing
        • Human Rights Act
        • Access to government strategy
        • Community engagement
        • Multicultural framework
      3. Corporate management
        • Internal accountability structures and processes
        • Strategic and organisational planning
        • Government contractual debts
      4. Information and access
        • Freedom of information
        • Public interest disclosure
        • Territory records

      Appendix: Statistics

      Abbreviations and acronyms

      Compliance index

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