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INVESTIGATION REPORTS
1 Nov 2016
This report is about the investigation of a complaint about certain procurement matters. It relates to the Procurement and Capital Works, a part of the Chief Minister, Treasury and Economic Development Directorate and the ACT Health Directorate. The
INVESTIGATION REPORTS
1 Oct 2014
This report is about complaint management in Commonwealth and ACT government agencies. In this report we have described and analysed the challenges experienced by government agencies in their day-to-day management of complaints. We have gathered
INVESTIGATION REPORTS
1 Oct 2014
This report is about complaint management in Commonwealth and ACT government agencies. In this report we have described and analysed the challenges experienced by government agencies in their day-to-day management of complaints. We have gathered
INVESTIGATION REPORTS
1 May 2012
In 2010–11, the Australian Capital Territory (ACT) Ombudsman’s office investigated two complaints about delays in finalising applications for financial assistance under the Victims of Crime (Financial Assistance) Act 1983 (Victims of Crime
INVESTIGATION REPORTS
1 May 2012
In 2010–11, the Australian Capital Territory (ACT) Ombudsman’s office investigated two complaints about delays in finalising applications for financial assistance under the Victims of Crime (Financial Assistance) Act 1983 (Victims of Crime
INVESTIGATION REPORTS
1 Jun 2011
Many ACT residents in need of priority public housing are missing out due to procedural shortcomings within Housing ACT (now part of the new Community Services Directorate), according to ACT Ombudsman Allan Asher. The Ombudsman’s report into these
INVESTIGATION REPORTS
1 Jan 2011
Many ACT residents in need of priority public housing are missing out due to procedural shortcomings within Housing ACT (now part of the new Community Services Directorate), according to ACT Ombudsman Allan Asher. The Ombudsman’s report into these
INVESTIGATION REPORTS
1 Jul 2008
Commonwealth Ombudsman investigation_2008_01.pdf page.
INVESTIGATION REPORTS
1 Jul 2008
Commonwealth Ombudsman investigation_2008_01.pdf page.
INVESTIGATION REPORTS
1 Aug 2007
In November 2006, the ACT Ombudsman’s office released the report ACT Department of Treasury: Report on delayed objection decision: Mr A. Following that report, the Ombudsman decided to commence an own motion investigation into the handling of